Customer Spotlight: Amy Hogan, Setpoint/PVI Holdings

by Russ Aikman This month’s newsletter is one in a series about individuals working in continuous improvement. We asked LSS practitioners to tell their stories and share lessons learned. This month’s spotlight is Amy Hogan, a LSS Black Belt with Setpoint Integrated Solutions which is owned by PVI Holdings. Amy completed her GB training in … Read more

Using LSS to Improve Customer Service: A Case Study

by Eric Thompson Did you know the number of people working from home tripled from 2019 to 2021? According to the U. S. Census Bureau the number of employees primarily working from home went from ~9M to 27.6M workers during this period. That’s roughly equivalent to all the people – men, women, and children – … Read more

Toyota Kata: The Secret Sauce of Lean by Conrad Soltero

Whether your organization is on a lean journey or planning one, aligning management and the workforce with understanding and acceptance can be a challenge. Lean promises shortened lead times, less waste, and more productive operations. But for many companies the results achieved have fallen short. There is growing consensus in the lean community that a … Read more

The Power of Scientific Thinking in an AI World by Conrad Soltero

Artificial Intelligence, Cybersecurity, Additive Manufacturing – it’s a brave new world. Business leaders are focused on high tech and emerging markets. Innovation and automation seem to be the name of the game. Does that mean if your company is not “in” any of these trends, you’ll soon be “out” of business? Perhaps AI and robotics … Read more

Can I Trust My Measurement System? Part 3 – Case Studies

In our February blog we provided an overview of Measurement System Analysis for continuous data. Specifically, we explained the TMAC approach to plan and conduct a Gage R&R Study.  Then in our March blog we discussed how to interpret the output from a Gage R&R Study. In addition, we shared insights on how to fix … Read more

Can I Trust My Measurement System? Part 1

TMAC customers contact us periodically to help assess their measurement system. Past examples include a tier-1 supplier for the automotive industry, a tier-1 supplier for a telecommunication company, and a paper manufacturer. A current customer in the healthcare industry is launching a new product and would like to know if their measurement system is reliable. What … Read more

Effective Project Management

Ever wonder what are the most important keys to project success?  From my experience it boils down to two things: Management Buy-In and Effective Project Management.  The former, Management Buy-In, is environment dependent and outside the scope of this article. However, it has been covered in previous blogs such as this one by my colleague … Read more