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All LSS practitioners understand the importance of the Voice of the Customer (VOC) and Voice of the Business (VOB). Determining the VOC and VOB during the Define Phase is critical to project success in the DMAIC Process. Most GBs and BBs spend little time on this activity and use basic approaches for gathering and understanding … Read more
Author: Rodney Reddic The greatest opportunity to eliminate and/or reduce waste in a production facility is the upfront design and planning of the facility. From a construction cost standpoint, it is about as inexpensive to construct a well-planned facility as to implement a poorly planned one. Decisions made during the factory planning and design stage … Read more
TMAC is always seeking a better understanding of our Voice of the Customer (VOC). More specifically, we want to learn more about the viewpoint of our students. After some debate we settled on just three questions about two major areas – classroom training and project work. That is, a total of Six Questions. In addition … Read more
Several years ago a man was admitted to a hospital in San Francisco after being diagnosed with stomach cancer. His prognosis was good as the cancer had been caught early and the man was in good health otherwise. The surgery was going well, the cancer had been removed. Suddenly the heart-rate monitor went flat-line. No … Read more
In Part 1 of this blog I wrote about the book The 7 Habits of Highly Effective People. Written by Stephen R. Covey (1932-2012) in 1989, this extremely popular self-help book has sold more than 25 million copies. I feel strongly that Covey’s ideas can be adapted by Lean Six Sigma practitioners at all levels … Read more
It has been five years since the untimely passing of Stephen R. Covey (1932-2012). Author, teacher, and businessman, Covey is best known for his 1989 book The 7 Habits of Highly Effective People. This extremely popular self-help book has sold more than 25 million copies, and it was the first audiobook to sell more than … Read more
Author: Pat Boutier – Shingo Prize award-winning co-author of The 7 Kata: Toyota Kata, TWI, and Lean Training (2012) What is a kata? And what does it have to do with Lean Six Sigma? Unlike many Japanese words used in LSS such as muda and kaizen, kata is a relatively new concept. But the idea … Read more
Co-Authored by Alberto Yáñez-Moreno, Ph.D. and Russ Aikman, MBB In last month’s blog we discussed Risk Management as a key activity for successful Project Management. We made the case that effective LSS practitioners set aside time to identify risks. They also take appropriate action to be proactive in mitigating risk. [Click here to read Part … Read more
Co-Authored by Alberto Yanez-Moreno, Ph.D. and Russ Aikman, MBB Successful LSS practitioners must know not only specific tools and methods for solving problems (e.g., control charts, ANOVA, setup reduction, etc.) but also project management. And from a project management standpoint there are three major overarching goals: Quality: Was the solution effective? Time: Was it completed … Read more
USG Corporation is an industry-leading manufacturer of building products and innovative solutions, serving construction markets around the world. USG employs around 6,600 people in North America at 52 manufacturing facilities, a Corporate Innovation Center in Libertyville, Illinois, and its headquarters in Chicago.
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