Customer Spotlight: Amy Hogan, Setpoint/PVI Holdings

by Russ Aikman This month’s newsletter is one in a series about individuals working in continuous improvement. We asked LSS practitioners to tell their stories and share lessons learned. This month’s spotlight is Amy Hogan, a LSS Black Belt with Setpoint Integrated Solutions which is owned by PVI Holdings. Amy completed her GB training in … Read more

Using LSS to Improve Customer Service: A Case Study

by Eric Thompson Did you know the number of people working from home tripled from 2019 to 2021? According to the U. S. Census Bureau the number of employees primarily working from home went from ~9M to 27.6M workers during this period. That’s roughly equivalent to all the people – men, women, and children – … Read more

Case Studies in Utilizing Industry 4.0

Over the past two decades TMAC has seen excellent results by our customers as they applied Lean Six Sigma to improve their business processes. Despite their success, it is increasingly apparent they are missing out on an opportunity to get even better results. How, you ask? Through the application of Industry 4.0. Not familiar with … Read more

Design of Experiments: A Case Study – Part 2

Co-Authored by Alberto Yáñez-Moreno, Ph.D and Russ Aikman, MBB In Part 1 of this blog, we shared some basic information about designed experiments, and the advantages of DOE over other root cause methods. In this blog we will provide an overview on how to conduct a designed experiment. We will also share details of a … Read more

Lean Six Sigma in Healthcare: A Case Study

Author: Eduardo Amezcua, Lean Consultant, Shingo Facilitator, and Black Belt Most examples of Lean Six Sigma projects involve manufacturing processes. This is mainly because it was developed in that environment. But LSS is a methodology that works well in a variety of industries. It is increasingly being used in healthcare to improve quality of care … Read more